Sweet Shop – Bakery Clerk

Published
December 2, 2019
Location
Eagan, MN
Job Type
 

Description

General Function :

As Sweet Shop Bakery Clerk, this position will be responsible for reviewing daily orders, preparing & replenishing products in a prompt, efficient and friendly manner. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, and Health Wellness Home; Assistant Managers; Bakery Manager; Assistant Bakery Manager

Direct Reports: None

Primary Duties and Responsibilities :

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
  • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Reviews the status and appearance of the food for freshness
  • Reviews orders for the day
  • Takes customer orders at the bakery counter
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
  • Anticipates product needs for the department on a daily basis
  • Prepares, finishes, and replenishes product as necessary.
  • Pulls product from cooler/freezer to prepare for baking
  • Checks in product, puts product away, and may review invoices.
  • Runs the department registers and receives payment, makes change, etc., where applicable.
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines
  • Reports to work when scheduled and on time.
  • Secondary Duties and Responsibilities:

  • Washes dishes as necessary.
  • Orders product and supplies as necessary.
  • Prices products for customers as necessary
  • Delivers orders as needed.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required
  • Education and Experience:

    Less than High school or equivalent experience and six months of less of similar or related work experience.

    Physical Requirements:

    • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects
    • Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
    • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

    Knowledge, Skills, Abilities and Worker Characteristics:

    • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
    • Ability to do simple addition and subtraction; copying figures, counting and recording.
    • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

    Working Conditions :

    The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, electrical shock and temperature extremes.

    Equipment Used to Perform Job:

    Standard tools and equipment used in a bakery environment including mixers, ovens, wrapping, label printer, cash register, telephone, dishwasher, bread slicer, electric knife, microwave, airbrush, and copy cat.

    Contacts:

    Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.

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