Market Grille Server Trainer

Published
January 14, 2020
Location
Rochester, MN
Job Type
 

Description

General Function :

Provides prompt, efficient and friendly customer service. Responsible for conducting classroom training and on-the-job training with new servers. Ensures correct and prompt delivery of food.

Reporting Relations

Accountable and Reports to: General Manager; Department Managers

Direct Reports: Servers

Primary Duties and Responsibilities

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by
    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience

  • Responsible for conducting training with new servers.
    • Train on steps of service
    • Show how to provide the best guest experience
    • Menu knowledge
    • Bar knowledge (where applicable)

  • Conduct classroom and shadow training. (Shadow trains all new servers)
    • First, new server shadows trainer
    • Trainers shadow new server
    • Trainer determines when new server is ready to be scheduled alone

  • Schedule and conduct on-going refresher training for all existing staff every 2 months.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Secondary Duties and Responsibilities

  • Performs other job-related duties and special projects as required.
  • Education and Experience

    High School Diploma or equivalent preferred

    Physical Requirements

    • Visual requirements include: ability to see detail at near range with or without correction.
    • Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
    • Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

    Knowledge, Skills, Abilities and Worker Characteristics

    • Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
    • Good verbal and written communication skills
    • Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
    • Ability to identify problems, develop and execute solutions
    • Strong menu knowledge

    Working Conditions

    The duties for this position are normally conducted in a store/restaurant environment. This is a fast paced atmosphere which requires significant contact and communication with others, with great attention to customer service.

    Equipment Used to Perform Job

    Standard tools and equipment used in a serving environment including Bar code reader, cash register, carving knives, credit card processing machines, paging equipment, Aloha terminals, POS printers, POS terminals and POS workstations.

    Contacts

    Has daily contact with store personnel, customers, and the general public

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