Family Resource Rep (.40 FTE, Day/Evening, Minneapolis)

Children's Minnesota
January 14, 2022
St. Paul, MN
Job Type


About Children's Minnesota

Children's Minnesota is the seventh largest pediatric health system in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's serves kids throughout the Upper Midwest at two free-standing hospitals, 12 primary and specialty care clinics and six rehabilitation sites. Additionally, Children's is Minnesota's only Level I pediatric trauma center inside a hospital dedicated solely to children. In 2018 Children's Minnesota was verified as a Level I Children's Surgery Center by the American College of Surgeons. Children's maintains its longstanding commitment to the community to improve children's health by providing high-quality, family-centered pediatric services and advancing those efforts through research and education. This work is made possible in large part by generous philanthropic and volunteer support from individuals and organizations throughout the state and region. An award-winning health system, Children's received Magnet® recognition from The American Nurses Credentialing Center (ANCC) in 2018 and is regularly ranked by U.S. News & World Report as a top children's hospital. Please visit .

Department Overview

Family Services is staffed with supportive, caring professionals who assist families in many aspects of the hospital and community that fall outside of the specific care of their child. Such services include way-finding, operator services, consumer health information, parenting and community information and resources, access to computers (internet and email), assistance in filing for financial benefits and medical assistance, and Star Studio - Children's in-house TV.

Position Summary

This position staffs the Welcome Center, providing first point of contact services and direction to patient and families, visitors, and staff to the Hospital. The role involves providing check-in, badges and health screens for all, in addition to Operator Services. They relay information about the hospital and work in collaboration with other departments to provide optimum support services.

License/Certification/Registration required? No

*High school diploma or equivalent required. Two year degree or college equivalent preferred.

*Two years of Customer Service experience.

*Excellent communication skills with the ability to effectively present information and respond to questions from the public.
*Ability to work under stressful conditions, managing time, prioritizing initiatives, and effectively multi-task.
*Familiarity with, and experience with use of, de-escalation techniques.
*Ability to work both independently and as a team member in fast-paced environment.
*High level proficiency with computing and administrative functions, including 45 typed WPM, GroupWise email or equivalent, Instant Messenger, confirming appointments, navigating multiple databases concurrently.
*Prefer experience with electronic medical record systems (EMR).
*Call Center experience preferred.
*Ability to detect irregularities, such as security risks, facility and safety hazards and emergency situations.
*Ability to comprehend numerous organization policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment.
*Sensitivity to cultural diversity, different languages, needs and coping styles.
*Bilingual preferred.

Physical Demands

Please click here to view the Physical Demands

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.

Children's Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

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