Bell Museum Weekend Operations Coordinator

University of Minnesota
Published
February 21, 2021
Location
Twin Cities, MN
Job Type
 

Description

The UMN has suspended hiring for most positions. However, we will continue hiring for positions critical to the University's mission and operations at this time. Applications are being accepted for this position and you are encouraged to apply. In-person interviews are suspended indefinitely and will be replaced by interviews in a virtual format. Thank you for your continued interest in working at the University of Minnesota.

Qualifications

Essential Qualifications

High school diploma/GED and four years related experience; training/education may be substituted for some years of experience.
Minimum two years' experience in customer service with previous experience as a supervisor
Computer experience required
Excellent verbal communication skills and a customer-focused approach
Lived or learned understanding of inclusive practices and equity
Demonstrated ability to communicate effectively with people whose backgrounds differ from one's own.
Detail-oriented with ability to organize and prioritize multiple tasks, problem solve, and exercise independent judgment
Must be able to work weekends (this is a Saturday- Sunday position)

Preferred Qualifications

Previous experience working in museums, nature centers, or other cultural organizations.
Ability to work in a changing environment remaining positive, proactive, resourceful and efficient
Experience working with Audience View or other ticketing/registration systems

About the Job

This part-time position reports to the Ticketing & Curiosity Shop Coordinator. This position provides supervision to operations student staff, including Visitor Services Assistants who work at the ticketing desk and in the store as well as Facilities Assistants and is responsible for delivering an outstanding customer experience and security for museum visitors. They are also responsible for enforcing museum safety policies. The Bell takes all COVID-19 safety precautions seriously, and enforces mask compliance, checks airflow, and cleans to protect all who visit and work in the museum.

This position will retain mandatory weekend responsibilities, Sat/Sunday 9:30am - 4:30pm with the possibility of some Friday shifts depending on the museum's needs.

Visitor Services Supervision 60%
• Supervise the weekend daily operations of the visitor service desk, ticketing office and museum store, working closely with the Visitor Services Coordinator and Ticketing & Curiosity Shop Coordinator to maintain consistency across operations.
• Monitor VSA student staff providing customer service to visitors
• Perform end of the day drawer settlement
• Ensure the museum's opening and closing procedures are adhered to
• Troubleshoot any difficult customer service interactions and follow-up as needed
• Troubleshoot and remedy minor technical issues with point of sale system
• Ongoing, as-needed VSA training beyond the initial training provided by the Ticketing & Curiosity Shop Coordinator

Museum Safety 30%
• Greet and orient any timed ticket visitors and reinforce the mask policy as needed.
•Provide a secondary reminder to keep masks on, and occasionally provide education or supplies for a proper mask fit. In rare situations where an individual is noncompliant, this position may ask the visitor to leave the building.
•Observe museum operations, and note any possible threats to the safety of employees and visitors.

Diversity, Equity and Inclusion 10%
Provide guidance on customer service for our visitors with disabilities, including the use of person-first language and ADA services offered at the museum.
Maintain the inventory of assistive listening devices, braille maps, and visual timers and other equipment made available for visitor check-out.
Create a welcoming and inclusive environment for visitors with limited incomes to participate in the Explore admission and Curiosity membership programs

Pay Rate : Starting at $15.00 per hour

Hours:

About the Department

The mission of the Bell Museum is to ignite curiosity and wonder, explore our connections to nature and the universe, and create a better future for our evolving world.

For over 140 years, the Bell Museum has collected, preserved, interpreted, and displayed the natural history of Minnesota as the state's official natural history museum. As the museum prepares to open a new museum building in summer 2018, its role is expanding to become the gateway to the sciences at the University of Minnesota. While natural history remains a bedrock for the Bell, astronomy and space science, health and medicine, the environment, and other subject areas afford the Bell opportunities for new partnerships and the development of new experiences for public science engagement.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

For questions about this position, contact:

Kate Sigurdson, Bell Human Resources, ksigurds@umn.edu

Diversity

Bell Museum Diversity Statement

We believe it is essential to create an inclusive environment that welcomes and empowers people from historically underrepresented and marginalized communities. In doing this, we will provide equitable access to the Bell's resources and embrace opportunities to transform our work.

We are committed to upholding the diversity, equity, and inclusion de?nitions and values set forth by the College of Food, Agriculture, and Natural Resource Sciences and the University of Minnesota.

Our work in research, education, and outreach is accomplished when these values inform all activities of the museum, including:

• Hiring, recruitment, retention, and advancement of staff and volunteers
• Selection, implementation, and evaluation of program and exhibition content
• Providing meaningful opportunities for underrepresented communities to participate in planning and leadership

Background Check Information

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

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